:root{--bg:#0b0f17;--panel:#131a26;--border:#223049;--text:#e6edf6;--muted:#8a9cb8;--accent:#4f8cff;--lead:#1c2a44;--agente:#10233a}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:15px}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.topbar{display:flex;align-items:center;gap:12px;padding:14px 24px;border-bottom:1px solid var(--border);background:var(--panel)}.brand{font-weight:700;color:var(--text)}.tag{font-size:12px;color:var(--muted);border:1px solid var(--border);border-radius:999px;padding:2px 10px}.container{max-width:960px;margin:0 auto;padding:24px}h1{font-size:20px;margin:0 0 16px}h2{font-size:15px;margin:20px 0 8px;color:var(--muted);font-weight:600}table{width:100%;border-collapse:collapse}td,th{text-align:left;padding:10px 12px;border-bottom:1px solid var(--border)}th{color:var(--muted);font-weight:600;font-size:13px}.badge{display:inline-block;font-size:12px;padding:2px 8px;border-radius:6px;background:var(--lead);border:1px solid var(--border)}.badge.REQUIERE_HUMANO{background:#3a1c1c;border-color:#6b2b2b}.badge.CERRADO{background:#143a24;border-color:#2b6b40}.badge.CUALIFICADO,.badge.REUNION_AGENDADA{background:#10233a;border-color:#2b4a6b}.empty{color:var(--muted);padding:24px 0}.timeline{display:flex;flex-direction:column;gap:10px;margin-top:8px}.msg{padding:10px 14px;border-radius:10px;border:1px solid var(--border);max-width:78%}.msg .who{font-size:11px;color:var(--muted);margin-bottom:4px;text-transform:uppercase;letter-spacing:.04em}.msg.lead{background:var(--lead);align-self:flex-start}.msg.agente,.msg.humano{background:var(--agente);align-self:flex-end}.msg.sistema{background:transparent;color:var(--muted);align-self:center;font-size:13px}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px;margin-bottom:16px}.kv{display:grid;grid-template-columns:140px 1fr;grid-gap:6px 12px;gap:6px 12px;font-size:14px}.kv dt{color:var(--muted)}button{background:var(--accent);color:white;border:0;border-radius:8px;padding:8px 14px;font-size:14px;cursor:pointer}button.ghost{background:transparent;border:1px solid var(--border);color:var(--text)}